Factors affecting lead time
The biggest factor is whether the runner is stocked in a warehouse or woven to order. Stock items are usually dispatched within 48 hours. Bespoke or specialist weaves—like thick, hand-loomed sisal or custom-coloured wool—require time for production and shipping, which can add weeks to the timeline.
Planning for your fitter
Never book your fitter until the runner has arrived and you have inspected it. Fitters are busy; if you book them for a date, then the runner is delayed, you may lose your slot and be charged a cancellation fee. Always add a two-week buffer to your expected lead time.
How much runner do I need?
For a 13-step flight: 10 in tread + 7.5 in riser + 0.75 in wrap = 18.25 in per step. Total 237.25 in. Adding 24 in for finishing = 261.25 in (21.77 ft). Including a 10% safety margin, order 24 ft. Metric: 25 cm tread + 19 cm riser + 1.9 cm wrap = 45.9 cm per step. Total 596.7 cm, plus 60 cm = 656.7 cm. With 10% safety, aim for 7.3 m.
| Product Type | Typical Lead Time |
|---|---|
| In-stock standard | 3-7 business days |
| Custom-size stock | 1-2 weeks |
| Bespoke/Woven to order | 4-8 weeks |
| Clearance items | 3-7 business days |
Know your numbers in 30 seconds
Enter your step count, tread depth and riser height — the stair runner calculator gives you the exact length to order, in metres and feet, with waste included.
Open the stair runner calculatorConfirm lead times before ordering
Always request a confirmed dispatch date in writing before you complete your purchase. If the supplier cannot provide a clear date, consider looking elsewhere.
- Check lead times on the website before ordering.
- Account for shipping duration.
- Always include a buffer for unexpected delays.
- Communicate the delivery status to your fitter.
Handling delays
If your runner is delayed, stay in regular contact with the supplier. Ask for an updated delivery window and get it in writing. If the delay will significantly impact your project, check the supplier's terms—you may have grounds to cancel if the lead time far exceeds the original estimate.
Whatever you decide, get the numbers first: the stair runner calculator doubles as a stair runner length calculator, adding nosing wrap, landings, winders, pattern repeat and waste so you order the right length the first time.
Still deciding on material, width or pattern? Our hub on stair runners compares weaves, widths, backings and fitting styles side by side, then hands the numbers straight to the calculator.
Frequently asked questions
Why are bespoke runners slower?
They are often woven or finished to your specific dimensions, which requires production time at the mill.
Can I pay for express shipping?
Often yes, but check if the bottleneck is the production or the transit.
Is 'in stock' always accurate?
Usually, but inventory systems can lag. Always confirm before booking your fitter.
What should I do if the runner arrives late?
Contact the supplier immediately and try to reschedule your fitter. If the delay is excessive, review the supplier's cancellation policy.
Do patterns take longer?
Sometimes, as matching the pattern repeat adds complexity to the cutting and finishing process.
Should I book my fitter before ordering?
No, wait until the product is in your hands.
Do shipping times differ by location?
Yes, rural or remote areas may take longer to reach than central hubs.
Does the time of year affect lead times?
Yes, peak renovation seasons (Spring/Autumn) and holidays (Christmas) can significantly increase production and delivery times.
Know your numbers in 30 seconds
Enter your step count, tread depth and riser height — the stair runner calculator gives you the exact length to order, in metres and feet, with waste included.
Get your measurements ready with the stair runner calculatorEvery guide is written from hands-on measuring and fitting experience, checked against the calculator’s own maths, and re-reviewed whenever prices or methods change. Read our editorial standards.